Business Name: kindness.ing

Representative: Tadao Suyama

Address:

Nerima, Tokyo

Note: As a sole proprietor, my home address is not listed publicly but will be provided promptly upon request.

Contact Information: Email: tadao@kindness.ing

Note: As a sole proprietor, my phone number is not listed publicly but will be provided promptly upon request.

Sales Price: Prices for each service (coaching, consulting, online courses, e-books) are displayed on the respective product pages. All prices are listed in USD.

Necessary Fees Other Than Product Price:

• No additional fees other than the sales price and applicable taxes.

• Any applicable transfer fees, such as bank or transaction fees, will be the responsibility of the customer.

Payment Methods:

• Credit Card (via Stripe, Inc.)

• Payment must be completed prior to receiving services or products.

Payment Timing:

• Payment is required at the time of purchase for all coaching, consulting services, online courses, and e-books.

• Orders will be processed and access to digital products granted after the payment has been confirmed.

Delivery Timing:

• Coaching and consulting services will be scheduled after payment confirmation and upon mutual agreement.

• Digital products (online courses and e-books) will be available immediately after payment is confirmed.

Refund Policy:

• For coaching and consulting services, refunds may be granted on a case-by-case basis. Please contact us for more information.

• Refunds are not available for digital products (e.g., online courses, e-books) once they have been delivered.

Cancellation Policy:

• Clients must notify the coach or consultant at least 24 hours before a scheduled session to reschedule without penalty.

• Missed sessions without proper notice may be subject to billing.

Defective Products: Due to the nature of digital products, refunds or exchanges for defective digital products (e.g., broken download links) will be handled on a case-by-case basis. Please contact us immediately if you experience any issues.